Refund Policy

1. Software

In almost all cases we are able to quickly and efficiently solve all the problems associated with our products; EasyDCIM system, modules and/or your environment. Please note that EasyDCIM always makes every effort to eliminate any reported defects in products in the shortest possible time.

For our main product; EasyDCIM system we offer a 14 days demo version which is entirely free of cost and allows you to carefully check the product. We encourage you to take advantage of the opportunity of free testing of our system. This will prevent many unnecessary misunderstandings. If you are unsure whether our product will meet your expectations, we urge that you should create contact us and ask for clarification.

For above mentioned product we offer an unconditional 30 days money back guarantee. For our modules designed for EasyDCIM system we offer an unconditional 30 days money back guarantee as well.

Purchase of any product is deemed to be acceptance of all of its advantages and disadvantages. Refunds on the ground that customer believes that the product do not meet their expectations, after accordingly 30 days for both EasyDCIM system and modules, will not be issued.

Since EasyDCIM is offering non-tangible and non-returnable goods, we do not issue refunds once the order is accomplished, the product is sent and after expiration of reimbursement term. As a customer you are responsible for understanding this upon purchasing any item on our website.

2. Custom Software Development Services

If you conclude that our custom software development services does not meet your expectations, you are able to get full or partial refund depending on the development progress status BEFORE THE DEVELOPMENT IS FINISHED:

  • 100% refund when the development has NOT started yet
  • 50% refund when the development has been started, but is finished in 50% or less of total development
  • 25% refund when the development has been started, but is finished in 75% or less of total development

Do You Have Any Questions?

We will gladly answer them all.